As you probably remember, I recently vented my frustration over the fact that I had not received the September release prize package that I won from Papertrey Ink, and that I had not heard from Customer Service in several weeks.
I am happy to report that I received an email from Julie at PTI today, in which she apologized and explained that the package had been shipped weeks ago. I still don't have any tracking information in order to find out where it went, but it obviously didn't make it to me.
Julie generously offered to send another package, and offered to let me replace the Christmas sets in my prize package with other PTI stamp sets. This seems more than fair, and I greatly appreciate Julie's willingness to make it right.
It was very difficult for me during the last PTI release, feeling disconnected from the festivities and disgruntled over the lack of service I had received when I had a complaint. I am hopeful that this is a step in the right direction, and that in the future I will be able to put as much faith in PTI's customer service as I already do in their products.
I will keep you all posted here on the blog if there are further developments.
I'll be back with a card tomorrow! Thanks for stopping by!